INTERSTACK Corporation Acceptable Use Policy



(Last Modified 8/1/11)




This Acceptable Use Policy forms part of an agreement between Interstack Corporation ("we"), a Washington corporation, and the customer, ("you" or "Customer"). In addition to this Acceptable Use Policy, your use of Interstack services is governed by the INTERSTACK CORPORATION Terms of Service and the terms of your Order. When we use the term "Agreement" in any of the Order, Terms of Service, or Acceptable Use Policy, we are referring collectively to all of them.

This Agreement is the complete and exclusive Acceptable Use Policy agreement between you and Interstack and supersedes and replaces any prior agreement, understanding, or communication, written or oral.

Interstack requires that all Customers conduct themselves as good citizens of the Internet and at all times behave with respect for others. Each Customer is responsible for preventing violations of this AUP by third parties accessing the Service through Customer's computers or accounts, including without limitation hackers and Customer's own users.


A. The following activities are expressly prohibited:


  1. Spam / Unsolicited Commercial Email.

    a.Interstack does not tolerate spam, whether legal or illegal.

    b.Bulk unsolicited commercial email is automatically considered spam, unless sent to recipients who have requested such messages through an opt-in procedure. The following are also automatically considered spam: (a) any message sent to a recipient from a purchased, rented, licensed, or traded list of email addresses; and (b) any message that violates the CAN-SPAM Act of 2003.

    c.Take no action that leads to a Spamhaus listing for any Interstack-provided IP address, including your own IP addresses. If any action on your part causes a Spamhaus listing, you are required promptly to cooperate with Interstack, at your own expense, in clearing the IP address(es) in question from the Spamhaus RBL (and such assistance does not limit any other rights or remedies of Interstack).

    d.Do not fake e-mail header information to misdirect or otherwise "spoof" another party for any reason, including without limitation to evade detection.

    e.Do not set up a mail relay that is not password protected or that could allow anyone to send spam.

    f.Do not host "payload" websites that are linked to spam emails, even if a third party sent those emails.

    g.Do not provide domain name services to entities that violate any of these rules.

  2. Intellectual property infringement, including violations of copyright, trademark, and patent rights, and use or distribution of pirated software.
  3. Hacking or perpetration of any security breach.
  4. Unauthorized access to any computer or system, including intrusion into or scanning of other Interstack accounts.
  5. Dissemination of deliberately offensive material, including any message or information that is or may be threatening, libelous, obscene, or harassing.
  6. Child pornography or any other activity harmful to minors.
  7. Fraud.
  8. Violation of privacy rights, publicity rights, trade secret rights, or information security, including dissemination of material non-public information about companies without authorization, as well as harvesting or collecting information about Website visitors without their express consent.
  9. Use of third party software without a proper license or other appropriate permission, including Microsoft software.
  10. Network attacks or any unfriendly effort to interfere with service on another network or server.
  11. Virus distribution or distribution of any worm or other harmful code.
  12. Illegal activities of any kind.




B. Disruptions & security:

  1. Interstack may suspend Service in whole or in part if it reasonably suspects an AUP violation. Customer will reimburse Interstack for any expenses resulting from Customer's violation of the AUP, including attorneys' fees. Interstack may also disable Customer's service if Interstack suspects that such service is the target of an attack or in any way interferes with services provided to other customers, even if Customer is not at fault. Interstack does not issue refunds for terminating service due to any of the causes above. Customer is responsible for the use of its service, including use by hackers and other unauthorized third parties. Customer's responsibility includes payment for exceeding transfer and bandwidth limits.
  2. Except where Interstack specifically accepts such responsibility in Customer's Signup (pursuant to the Terms of Service), Customer is responsible for maintaining security, including disaster recovery systems and backups. (Customer is advised to maintain its own backups outside of Interstack's premises and systems, even if Interstack provides backups, security, or other services related to data protection.)



C. Reporting AUP Violations:

Interstack requests that anyone with information about a violation of this AUP, or of Interstack's Terms of Service, report it by sending an email to: legal@interstack.com